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Below
are answers to the following Frequently Asked Questions:
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location is: 731 Cain Rd, Mt Airy, NC 27030 Phone: 336-351-0935 Hours: 9:30 am -5:30 pm, EST, Mon -Fri What stores in my area carry a specific product or brand name? Truly, we have no idea. We’re a retailer ourselves, located in NC. We purchase directly from manufacturers and specialty food distributors. We specialize in offering regional, hard-to-find, gourmet, organic or natural foods that are not available in many parts of the USA. We’re always happy to offer the best possible service to online and call-in customers who want to buy directly from us. Honestly, it’s pretty much a waste of time to email or call us and ask for stores selling a product or brand name in your area. We simply don’t know. You carry a brand name, but I don’t see the individual product I’m looking for. Can you get it? Often times, yes. We continually add products or special order for customer requests. If we carry a specific brand name, it’s highly possible we can get an individual product you’re seeking. Please call our store office at 336-351-0935 or email us at . We’ll do our best to help you. Back to top What payment methods do you accept? Online Options: We accept Visa, Mastercard and Online Checks through our website shopping cart. Our shopping cart also allows an option to mail-in payment by check or money order. (Orders placed for mail-in payments are not shipped until payment is received.) Call-in Orders: We also accept Visa, Mastercard and Checks by phone during regular office hours, 9:30am - 5:30pm, Monday through Friday. Back to top Are my transactions secure and privacy protected? Secure Transactions: Our shopping cart supports SSL (secure sockets layer) technology. Our secure certificate is certified by GeoTrust. We use Cynergy Data in association with Bank of America, one of the largest US banks, for our credit card transactions. We use SpeedChex for our check processing. The Bank of America and SpeedChex servers also use SSL. eInTown protects your privacy by keeping our mailing and newsletter (eZine) list strictly private. We do not sell, rent, share or otherwise abuse our customers' private information. We treat our customers the same way we would like to be treated - by protecting your private information. We never spam anyone. Back to top What are your Shipping and Delivery Policies? All items are normally shipped within 2 to 3 business days. Products that require more time are noted. We ship to all 50 US states. We ship via US Priority Mail and UPS Ground. Sorry, no international shipping. Delivery times:
Shoppers receive (1) a confirmation email at the time of order placement, and (2) a second email at the time of shipment with the shipment tracking number (UPS Ground) or shipment confirmation number (Priority Mail). In addition, the second email also includes a copy of the original order. Packing slips have a copy of credit card or check processing receipts attached. The purchaser's credit card or bank account number are not revealed on the receipts. Gift shipments to third parties do not show prices, nor include a credit card or check receipt. Gift messages are included at no charge and supply the name and address of the sender/purchaser. Shipping Tips - MS Word format Do you ship to US Military Addresses? We're sorry, as of 07/23/05, we no longer ship to US Military addresses (APO, AE, AP, AA). Although military personnel most often must sign for packages received; the military postal system unfortunately does not supply confirmation of delivery back to the US Post Office and it's shippers. This puts the shipper in a position of being unable to track packages or verify delivery, and therefore unable to give sufficient service when military recipients inquire about shipment tracking or deliveries. We regret this necessary business decision. We sincerely appreciate the service of all US military personnel, but are unable to bear the burden of risk associated with shipments that cannot be tracked and verified through military channels. Back to top What's in your eZine (newsletter), the eInTownObserver? The eInTownObserver is our monthly eZine for subscribers. It features monthly or seasonal specials run by our merchants, and updates on any new merchants or products at eInTown. Subscribers to the eInTownObserver have access to these specials and discounts. Please sign-up for the eZine so you can enjoy these specials as well. It is published once per month, and there are occasional special editions for merchant holiday sales and discounts. Enter your email address and click Go! Our mailing list is strictly protected. Back to top What if I have a complaint? Return Policy Our return policy is 14 days. All shipping costs are the responsibility of the buyer. Items must be returned in original condition. For hygienic reasons, we cannot accept returns of pierced earrings. If you are unhappy with a purchase of any product bought directly from eInTown, please contact us by calling 336-351-0935 . If our phone line is busy, please leave a message at the prompt. We will get back to you within 24 hrs or less. Our email address for shopping concerns is: . On weekends, we recommend sending email. Our email is frequently checked and you will get a human reply. I want a product, but at a grocery store price and hate paying shipping. We offer competitive online prices on all of our products. If you shop around, you’ll find our prices are very comparable to others online for the same or similar goods. Please bear in mind that any online retailer has expenses that a grocery store does not. Someone must accurately gather the products for every order, each order must be packed with care to ensure undamaged arrival, there is paperwork, shipment labeling and bookkeeping involved for every order processed, and credit card fees are higher for online merchants. We do provide the best possible service to each and every customer, no matter how large or small the order size. On the very rare occassion that we make a mistake or a shipment is damaged, we remedy the situation. We
do not pad shipping fees with additional
handling fees. Shipping costs are high enough with today’s
gas prices. Whatever the shipping carrier charges, we pass along.
If we find a customer has been seriously overcharged for shipping,
we make an adjustment and credit the customer’s credit card.
If we find we charged too little for shipping, we accept the additional
cost at no expense to our customers. Some items are cheaper to
ship by one method vs. another. Please see the shipping
tips section (MS Word format)
for money saving suggestions. |
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